INFORMATION PRIOR TO THE CONTRACTUAL PROCESS

This website https://www.bio-darma.com/ is owned by BIO DARMA SL with NIF B54471719 and tax address in CL ENVELOPE F18 03600, ELDA (ALICANTE). The General Conditions of Contract regulate the distance selling relationship between BIO DARMA SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April on General Conditions of Contract, Law 3/2014 of 27 March amending the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce. BIO DARMA SL reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means admissible in law and must be complied with during the time they are published on the web and until they are not validly modified by subsequent ones. However, BIO DARMA SL reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The purpose of the website is the production of organic cookies. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contract. Similarly, declares to be of legal age and have the legal capacity and ability to act necessary to access the websites of BIO DARMA SL and contracting through them. The European Commission provides a platform for online dispute resolution is available at the following link: http://ec.europa.eu/consumers/odr/ To purchase our products, you can go to the appropriate section of our online store. You can register as a user of the website to make the purchase online in the corresponding section of the website. In accordance with applicable regulations and current data protection, BIO DARMA SL informs users that personal data collected during the registration process and subsequent purchase, will be incorporated into the processing system owned by BIO DARMA SL, in order to process such actions by the user and manage subsequent actions arising from them. Your data will be retained for the period strictly necessary to fulfill the purposes set out above, unless legally required for preservation. We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent. In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the address mentioned above or to the e-mail info@bio-darma.com. You may contact the competent Control Authority to file the claim you deem appropriate. During the purchase process you must identify yourself with the user name and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he/she considers it is not necessary to view. Once the purchase process is finished, the customer will receive a confirmation of the same by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order does not receive confirmation, please contact BIO DARMA SL in the customer service phone 965378559 or by email info@bio-darma.com. All contents of the website are in Spanish and English. The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order.

OFFER AND VALIDITY

In case of a product on offer, it will always be indicated next to its essential characteristics, the offer price and the validity of the offer. In compliance with current regulations BIO DARMA SL provides information on all items on sale, their features and prices. However, BIO DARMA SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. Thus, the products offered at all times by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.  

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.

WARRANTIES

In the case of perishable products and you receive them in bad condition or expired, please contact us at info@bio-darma.com. It is essential to follow the storage instructions given on the package itself, in addition to observing the expiration date, keeping in any case the proof of purchase.  

PRICES

All products indicate the selling price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI).

DELIVERY AND TRANSPORTATION COSTS

BIO DARMA SL only makes shipments in the Peninsula. For orders over 20 euros, delivery will be free of charge. (temporary offer). For orders under 20 euros the price is 5.95 Euros (fixed cost).. The delivery of products is done through the company chosen by BIO DARMA SL.  

PAYMENT METHODS

The customer will be able to pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice: - Credit card VISA or MASTERCARD All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network. Also the data on your credit card are entered directly into the bank's website, at the POS (Point of Sale Terminal Bank) and are not entered or recorded on any server BIO DARMA SL. When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This form of payment is valid only on the web. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, it will be liable to BIO DARMA SL to compensation for damages caused as a result of such cancellation. - PayPal It allows you to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms. Learn more at PayPal .http://www.paypal.com.   - Payment through the chosen bank. - Bancontact

 

ORDER EXECUTION

BIO DARMA SL undertakes to deliver the order within a maximum of 24/72 hours from the day following the order. The availability of products offered by BIO DARMA SL may vary depending on customer demand. Although BIO DARMA SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, BIO DARMA SL at the time it becomes aware of this situation will notify the customer by email. The period of this communication will not exceed in any case the maximum period of 30 days. BIO DARMA SL may give the double option: to supply the customer without price increase, a product of similar characteristics or higher quality, or unless justified and demonstrable reasons by BIO DARMA SL within the same period pay the sums paid for the canceled order.  

RIGHT OF WITHDRAWAL

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired the material possession of the goods purchased on the BIODARMA Website. or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.

To exercise this right of withdrawal, the User must notify its decision to BIODARMA. You can do so, if necessary, via email pedidos@biodarma.com specifying in the subject "Return order [order number].

RETURN

The customer must return or deliver the product directly to BIO DARMA SL, to the address CL ENVELOPE F18 03600, ELDA (ALICANTE), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline shall be deemed to have been met if the customer returns the product before the end of the period. The customer shall bear the costs of returning the product.

REIMBURSEMENT OF PAYMENT

The refund of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. BIO DARMA SL may withhold reimbursement until receipt of the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

RETURN OF THE DEFECTIVE PRODUCT

In the event that the product is not in good condition and the causes attributable to this, not the result of the customer, the customer will be entitled to return the product, informing BIO DARMA SL the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. BIO DARMA SL undertakes to bear the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the customer wishes to file a claim, the establishment of BIO DARMA SL is located in CL ENVELOPE F18 03600, ELDA (ALICANTE) or via email info@bio-darma.com.

JURISDICTION

Also, BIO DARMA SL reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. BIO DARMA SL is domiciled in ALICANTE, Spain.