This website www.bio-darma.com is owned by BIO DARMA SL with CIF B54471719 and tax address in CL ENVELOPE F18 03600, ELDA (ALICANTE), acting commercially under the brand BIODARMA. The General Conditions of Contract regulate the distance selling relationship between BIO DARMA SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April on General Conditions of Contract, Law 3/2014 of 27 March amending the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of January 15 on Retail Trade, and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. BIO DARMA SL reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means admissible in law and must be complied with during the time they are published on the web and until they are not validly modified by subsequent ones. However, BIO DARMA SL reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The object of the web page is FOOD PRODUCTS. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. Likewise, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you. As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contract. Likewise, you declare to be of legal age and have the legal capacity to access the websites of BIO DARMA SL and contracting through them. To purchase our products, you can go to the appropriate section of our online store. It is a prerequisite that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with applicable regulations and current data protection, BIO DARMA SL informs users that personal data collected during the registration process and subsequent purchase, will be incorporated into the processing system owned by BIO DARMA SL, in order to process such actions by the user and manage subsequent actions arising from them. Your data will be retained for the period strictly necessary to fulfill the purposes set out above, unless legally required for preservation. We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent. In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the address mentioned above or to the e-mail info@bio-darma.com. You may contact the competent Control Authority to file the claim you deem appropriate. During the purchase process you must identify yourself with the user name and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he/she considers it is not necessary to view. Once the purchase process is finished, the customer will receive a confirmation of the same by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order does not receive confirmation, please contact BIO DARMA SL in the customer service phone 965378559 or by email info@bio-darma.com. All contents of the website are in Spanish. The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order. Offer and validity In case of a product on offer, it will always be indicated next to its essential characteristics, the offer price and the validity of the same. In compliance with current regulations BIO DARMA SL provides information on all items on sale, their features and prices. However, BIO DARMA SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. Thus, the products offered at all times by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products. Essential characteristics of the products The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it identifies the same. Guarantees BIO DARMA SL responds to the lack of conformity of all products offered on the website for a period of two years from delivery. BIO DARMA SL has an after-sales service during the period indicated. The customer may contact the establishment of BIO DARMA SL, the after-sales service, by email to $mail or the points established by the supplier itself. In case of doubt you can contact the customer service phone 965378559 or by email info@bio-darma.com. Prices All products indicate the selling price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI). Delivery and transport costs BIO DARMA SL only makes shipments in Peninsula, charging an amount of FROM 30.00 € FREE OF PURCHASE // LESS THAN EUROS as shipping costs. Methods of payment The customer may pay the amount of your order by choosing any of the following ways. During the purchase process must indicate your choice - Credit card VISA or MASTERCARD All operations involving the transmission of personal or banking data are performed using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network. Also the data on your credit card are entered directly into the bank's website, at the POS (Point of Sale Terminal Bank) and are not entered or recorded on any server BIO DARMA SL. When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This form of payment is valid only on the web. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, it will be liable to BIO DARMA SL to compensation for damages caused as a result of such cancellation. - Bank Transfer By selecting the bank transfer you will receive, along with the confirmation of your order, an e-mail with the bank details of BIO DARMA SL. It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date to validate it. If you wish, you can send us the proof of the transfer by fax, or by e-mail info@biodarma.com. But in any case, the order will not be considered effective until our administration department does not have bank confirmation of the transfer. We remind you that the payment must be made in EUROS and that all possible exchange and bank commissions are at your expense. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions at source, those bank fees and expenses for your bank. Otherwise, BIO DARMA SL could paralyze the shipment of your order by not receiving the full amount of it. Possible exchange and bank fees are borne by the customer - PayPal Allows you to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms. More information at PayPal. http://www.paypal.com. Execution of the order BIO DARMA SL undertakes to deliver the order within a maximum of 24H to 48H days from the day following the order. The availability of products offered by BIO DARMA SL may vary depending on customer demand. Although BIO DARMA SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, BIO DARMA SL at the time it becomes aware of this situation will notify the customer by email. The period of this communication will not exceed in any case the maximum period of 30 days. BIO DARMA SL may give the double option: to supply the customer without price increase, a product of similar characteristics or higher quality, or unless justified and demonstrable reasons by BIO DARMA SL within the same period pay the sums paid for the canceled order. Right of withdrawal, returns and complaints Right of withdrawal The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without stating the reasons. The exercise of the right of withdrawal must be made by notification through telephone communication to 965378559, by email to info@bio-darma.com, by sending your letter to our postal address CL ENVELOPE F18 03600, ELDA (ALICANTE), or through the withdrawal form. As established in Article 103 of Law 3/2014 of 27 March amending the revised text of the General Law for the Protection of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire rapidly, are exempt from withdrawal. The return BIO DARMA SL will be responsible for collecting the product. BIO DARMA SL will bear the cost of return. Refund of payment The refund of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. $Empresa will reimburse the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal. The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. In case of unjustified delay by BIO DARMA SL, regarding the return of sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of that amount. Return of the defective product. In the event that the product is not in good condition and the causes attributable to this, not the result of the customer, the customer shall be entitled to return the product, informing BIO DARMA SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. BIO DARMA SL undertakes to bear the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the customer wishes to file a complaint, the establishment of BIO DARMA SL is located in CL ENVELOPE F18 03600, ELDA (ALICANTE) or via email info@biodarma.com. Jurisdiction Also, BIO DARMA SL reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. BIO DARMA SL is domiciled in ALICANTE, Spain.